When outages occur, members can be confident that CEMC will restore power as quickly as possible. Our crews begin work immediately when an outage is detected.
Report an Outage
Log in to your SmartHub® account and select “Report An Issue/Inquiry.” You can also report your outage from the SmartHub® mobile app.
Call us at (800) 987-CEMC (2362). You can report your outage through our automated phone system or speak with a member representative.
If subscribed to outage alerts, text OUT to (800) 987-CEMC (2362). You can report via text about the outage affecting you. Learn more below.
Report a downed power line or electrical hazard by calling (800) 987-CEMC (2362).
Helpful information about outages and how CEMC restores your power.
Text Alert FAQs