Report an Outage

SmartHub®

Log in to your SmartHub® account and select “Report An Issue/Inquiry.” You can also report your outage from the SmartHub® mobile app.

Phone

Call us at (800) 987-CEMC (2362). You can report your outage through our automated phone system or speak with a member representative.

Text

If subscribed to outage alerts, text OUT to (800) 987-CEMC (2362). You can report via text about the outage affecting you. Learn more below.

Report a downed power line or electrical hazard by calling (800) 987-CEMC (2362).

Outage FAQs

Helpful information about outages and how CEMC restores your power.

First, check your circuit breakers or fuses to see if they have tripped. If you don’t find any problems, report the outage via the SmartHub® mobile app or by calling/texting OUT to 800-987-2362.

More information about our text alert system can be found below.

Our Control Center is staffed 24/7, but sometimes call volume makes it impossible to speak with everyone. CEMC uses an automated system to process more calls and get power restored quicker. When you call 800-987-2362, you will need to enter your CEMC account number, meter number or the phone number associated with your account for the system to recognize your location. CEMC’s outage management system will then notify crews and we will work to restore the power as quickly as possible. 

It starts with the outage being reported. Once reported, a crew is dispatched immediately. The crew then must travel to the area and assess the damage. This involves riding out many miles of powerlines to determine what has caused the outage. Once the cause of the outage is found, the crew will work to restore power as quickly as possible, keeping the safety of themselves and the public a top priority. During extensive outages, restoration efforts may be slowed. View a short video that explains how CEMC restores power.

Unfortunately, CEMC cannot guarantee power 24/7. However, if you have a medical necessity that requires electricity 24/7 we’d like to know so we can flag your account. Call us at 800-987-2362 or use the Live Chat below (7:30 a.m. – 4:30 p.m.) to discuss your account. Remember, if your life depends on electricity, be sure to have an emergency back-up plan in place in case of an outage. 

Outages can be caused by a variety of things. Weather-related causes are the most common such as: high winds, tornadoes, lightning, heavy rain, flooding and ice and snow. However, even when the weather is nice power interruptions can occur. Falling trees, vehicle accidents and animals coming in contact with electric equipment frequently cause power outages. 

CEMC is alerted when a main transmission line, substation or circuit has been damaged. However, if it’s an isolated incident, you may need to report it. Always play it safe and report your outage via the SmartHub® mobile app or by calling 800-987-2362

The colored dots on the map indicate power outage incidents, not necessarily individual members. Each color represents the number of members affected by each outage (see map legend below).

For example, a purple dot indicates a single member outage (example below). The larger colored dots represent single outage incidents that affect more than one member.

Therefore, if you do not see a purple dot over your address on the map, you are more than likely affected by a larger outage (example below), indicated by a different colored, larger dot in an approximate area on the map.

Text Alert FAQs

Outage text alerts on phone

The mobile phone we have on file will automatically be enrolled in our text
service. You can then text us (using the command OUT) when there is a power outage affecting you. And, if we discover an outage before you do, we will inform you via text (from 800-987-2362).

If you wish to no longer receive outage text alerts, you can unsubscribe at any time by texting the command QUIT.

Get the outage information you need by texting the following commands to 800-987-CEMC (2362).

OUTReport an outage
QUITUnsubscribe from text alerts. You will be prompted to choose one of these areas (QUIT electric, QUIT fiber, QUIT general or QUIT ALL).
HELPHelp with our text alert system. You will be prompted to choose one of three areas (HELP electric, HELP fiber and HELP general).

The mobile phone we have on file will automatically be enrolled in our text
service. As long as you text from the same phone, your service address is automatically detected by our system. If you attempt to text CEMC from a
phone not associated with your account, your response will not be recognized. YOU MUST UPDATE YOUR PHONE NUMBER WITH CEMC BEFORE USING THE TEXTING SERVICE.

Again, you will only receive text alerts to the phone number we have on file for your account. To add or change the mobile phone we have for you, call us at 800-987-2362 or through your SmartHub® app.

CEMC is alerted when a main transmission line, substation or circuit has been damaged. However, if it’s an isolated incident, you may need to report it. If you do not receive an outage alert text, play it safe and text the command OUT to 800-987-2362 to report it.

CEMC will occasionally text you information regarding important co-op events or changes as well as any CCfiber information from Cumberland Connect that affects your area. Text communication will come from one of these three areas.

electricElectric outage communication
fiberCCfiber information from Cumberland Connect
generalGeneral communication from CEMC

If you receive communication from us and wish to no longer receive these alerts, you can unsubscribe at any time by texting the command QUIT.

If you previously received text alerts and would like to re-subscribe using the phone number associated with your account. You can text one of the following keywords to 800-987-2362.

electricElectric outage communication
fiberCCfiber information from Cumberland Connect
generalGeneral communication from CEMC