Updated March 2021 to provide more information about our cookies and tracking policies
Information we collect and how we collect and use your personal information
Through our website and customer portal, you may provide us with certain personal information in order to set up an account, contact us, request information, access information or subscribe to services. This information may include your first and last name, phone number, email address, mailing, service or other physical address, payment information, and other information needed to provide you with the information or services you are requesting. You may enter this information through our contact us form or through our customer portal, SmartHub, which is operated by a third party, the National Information Solutions Cooperative (NISC). We are not responsible for the privacy practices of NISC or other third parties, even those that have websites linked to or from our website. We encourage you to review their respective privacy policies.
When you download, install or use one of our Apps and register for an account to use one of our Apps, we may collect information you provide to us, such as your name, email address, location, phone number, contact book data, inventory of installed applications, and your screen recording. You may be required to provide certain information about yourself as a condition of downloading, installing or using the Apps or certain of their features or functionality, such as parental controls, subscriber profiles, or time-of-day restrictions. In addition to the information you provide to us, we will automatically collect information about your mobile device and about your use of the Apps, including browser information, websites you visit, traffic usage and session cookies related to your access and use of the App. Keeping track of this information is necessary in order for some features of our Apps to function correctly. We collect this information to assist us in improving our Apps and maintaining internal records in order to understand how it is used by our customers and to provide additional features and to fulfill any other purpose authorized by you and reasonably required for the App. We may use information we collect about you to send you marketing information, product recommendations and other non-transactional communications (SMS, in-app messages, or, with your permission, push notifications) about us, including information about our products and services and to enhance your experience after downloading the Apps.
If you use a router with our services, we may collect and use technical information, such as device count and types, router configuration parameters, such as parental control settings and wireless settings, router performance and usage, in order to provide services to you and to improve our products or to provide customized services or technologies to you.
We might disclose your personal information when such disclosure is required or authorized by law through legal process, or when pertinent to judicial or governmental investigations or proceedings, to protect our legal rights and pursue remedies available to us and to limit our damages, or to defend and protect the rights of others; in connection with a sale, purchase, merger, reorganization, liquidation or dissolution involving CEMC or Cumberland Connect; and when necessary to respond to an emergency, which includes protecting your safety or the safety of others.
We are committed to protecting the privacy of children. We do not knowingly attempt to solicit or receive information from children under the age of 13, nor send them requests for personal information.
Cookies and tracking technology
Most web browsers allow you to control cookies through their settings tab. You may also have the option to delete most cookies. By changing the settings of your browser, you may be able to effectively refuse or delete cookies, but that may affect the display function of certain features on our Website.
Do Not Track: Our services are not currently configured to respond to browsers’ “Do Not Track” signals, as no formal “Do Not Track” standard has been adopted, and we are trying to provide you with a personalized experience. If you would like to learn more information about “Do Not Track,” click here, allaboutdnt.com.
How we protect your information
We make reasonable efforts to maintain the security of our servers and computer networks in order to help prevent the loss, misuse, and modification of the personal information we collect about you. We protect the security of your personal information by using specialized software during the service application process, enrollment, or when you pay for services via our customer portal.
We also maintain reasonable administrative, technical, and physical safeguards to protect the personal information in our possession. We have established security protocols to ensure that we are doing our part to protect against any anticipated threats or hazards to the security and integrity of our systems. Even though we take reasonable steps to maintain information security, and expect our vendors to do the same, we cannot guarantee the security of personal information. We also encourage our customers to do their part in protecting their personal and sensitive information, including being responsible for maintaining the confidentiality of their account login information and other passwords.
Questions, concerns or complaints