SmartHub® Login

What are some key features of SmartHub®?

Pay your bill online. Report an outage online. View an image of your bill. View your billing history. Update your contact information. View daily usage. Sign up for email, text and mobile notifications.

When you log in, you’ll be able to view your billing history and easily make a payment. You will also be able to see your current bill, along with bills from the previous month or even the previous summer, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual electricity use. You can see how your usage is trending over time, which will allow you to take steps to reduce your consumption and lower your bill.

How do I get the app for my phone?

Simply look for our name in the Apple Store® or in Google® Play. Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.

Person reviewing their monthly bill at a table

Residential Rates

Effective July 1, 2022

2022: Jan | Feb | Mar | Apr | May | June

2021: Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec

2020: Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec 

Residential Bill Calculator

Calculator for estimate only. Additional monthly charges such as the customer charge, security lights or recurring contributions to Project Help are not included in this calculation. Move the slider to calculate your bill based on kilowatt usage to see your estimated energy cost.

kWh usage
Rate Calculator
Man and woman at a desk checking their bills next to a laptop

Billing Options

CEMC has flexible billing options to help you manage your account:

Traditional billing is simply that, traditional.  Under traditional billing, members receive a bill each month for the energy consumed during their most recent billing period.

Great for those that are on a budget or simply do not like large variations in their bill month to month.  Levelized bills are calculated as the average of the previous 12 month’s energy usage (kWh) multiplied by the current CEMC residential rate plus the current TVA Fuel Cost Adjustment amount. Any applicable additional charges will be added to this averaged amount to calculate the total amount due. To enroll in the program, a member must have had continuous service at the home for at least twelve (12) months with no returned checks and/or not more than one (1) late payment. For more information, contact our Member Services Department at 800-987-2362.

Looking for an alternative to traditional, monthly billing and like the control pay-as-you go programs offer? Prepaid billing allows you add money to your account before electricity is consumed. This is a great billing option for those who prefer to pay as they go, are looking to reduce a security deposit requirement, or need to make arrangements on an existing account balance. Account balances can be monitored via SmartHub®, and we will even send a notification when the account balance is low.  Some limitations apply.  Contact us at 800-987-2362 to learn more. 

Pay when it’s convenient. Available for traditional and levelized billing, set your due date as the 5th, 10th, 15th, 20th, or 25th of the month.  Contact us at 800-987-2362 to set your preferred due date.