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Resources to help with your bill

We all struggle sometimes. CEMC works with local assistance agencies across our service area that help with utility payments. See below for a complete list.

We also offer several programs to help you navigate paying your bill, from levelized payments and prepaid billing to picking your due date.

Local Assistance Agencies

CEMC works with the following agencies in each of our service counties.

Clarksville-Montgomery County Community Action Agency
(931) 896-1800

Urban Ministries
(931) 648-9090

White House Hope Center
(615) 672-0298

(615) 742-1113 ext. 8300

Portland CARES
(615) 325-7805

Gallatin CARES
(615) 452-5732

Goodlettsville Help Center
(615) 859-4706

White House Hope Center
(615) 672-0298

(615) 742-1113 ext. 1100

Bethesda Center
(615) 792-1389

Highland Rim
(931) 232-5184

The Good Samaritans Center
(931) 232-5956

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Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a federally funded grant program that helps low-income households meet their immediate home energy needs. LIHEAP funds are distributed through these local community service agencies:

Project Help

CEMC, in cooperation with local energy assistance agencies, offers the Project Help program. The program allows members to contribute an additional $1.00 on their electric bills each month to help pay the utility bills of the elderly, disabled and/or those who are not economically self-sufficient. Project Help is a voluntary program. All money collected from Project Help goes to energy assistance agencies in our communities that determine how these special funds are distributed.

Here’s how the Project Help program works

Information on how you can help provide relief to those in need.

To qualify, Project Help recipients must contact the local energy assistance agencies. They will be required to provide proof that they are unable to bear the cost of heating their homes and that they do not exceed the annual income limit established for the assistance program.  

When CEMC receives your Project Help donation, 100 percent of the money goes directly to the Community Action Agency that administers the program in your county. The agency distributes the assistance based on qualifying needs.

Everyone can contribute to CEMC’s Project Help program. The minimum donation is $1.00 per month.  

You are billed each month on your CEMC statement for the amount you wish to donate. You will continue to be billed each month until you notify CEMC that you would like to discontinue your donation. You can also make a one-time contribution.

You will see a separate line on your CEMC statement to show your Project Help donation.

If you would like to donate $1.00 or more each month to Project Help, you can do so by marking the box on your bill stub and completing the Project Help section on the back of your bill. Or contact CEMC’s Customer Service by phone at 1-800-987-2362. By donating to Project Help, you can make a difference for someone in need. Please consider contributing to Project Help to help provide some relief to individuals who are struggling to pay their utility bills. A dollar a month can truly make a difference.