Beware of third-party payment processors

Cumberland Electric Membership Corporation cautions its members when using third-party payment processors like Doxo.com. Such companies, which allow consumers to pay a variety of bills online—including CEMC bills—often charge a fee for their service. While third-party bill payment processors are legal, they can be misleading. Doxo.com and similar services may appear to be affiliated with CEMC; however, they are not. Nor are they official payment sites for CEMC. 

If using Doxo.com, be aware that member payments may arrive late, resulting in late fees or even disconnection due to non-payment. 

The quickest, most economical way for CEMC members to make a payment is by using one of the convenient payment options offered by CEMC—none of which charge a fee. 

Bank Draft Payment: Payments are automatically drafted from your checking/savings account each month on your due date. 

Auto Pay: Payments are automatically drafted from credit or debit card each month on your due date. 

Credit/Debit Card by Phone: Pay your bill by phone using your credit card or debit card. 

Mail: Mail your payment in the return envelope included with your monthly statement. (To avoid late fees, please mail payments several days prior to the due date.)

SmartHub: Pay your bill through the app or online with a credit/debit card. 

District offices: You can make payments at our district offices. Our district offices are open 7:30 a.m. to 4:30 p.m. Monday through Friday. For your convenience, each district office is equipped with a payment kiosk station that is available 24/7. Kiosks accept cash and credit/debit cards.