Welcome to Cumberland Electric Membership Corporation

My Account (AKA SmartHub) log in information was vulnerable to the Heartbleed Security Flaw. As a precautionary measure, we are asking all users of My Account to change their password as soon as possible. My Account customers’ log in information was at risk, not stored credit card or bank account information. The only vulnerability was My Account log in information. This flaw has been corrected, and changing your password will eliminate the possible risks associated with this flaw. We apologize for any inconvenience this may cause.

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Member Appreciation Days

Member Appreciation Days are returning this spring and headed to a Cumberland Electric Membership Corporation office near you!

Members are invited to join us at their local district office for lunch consisting of hotdogs, chips, cookies and soft drinks. In addition to a free lunch, members will also have an opportunity to register for an electric grill to be given away at each location. More Information

Get Notified When Your Power is Out

That vibration or ring tone from your mobile phone could be a text message from CEMC indicating that your power is out and crews are on the way!

While CEMC makes every effort to restore your power safely and efficiently we also want to keep our members informed during outages!

Get notified by CEMC when the power is out at your home by signing up for our Outage Alert Service! More Information

Member Scam Alert

CEMC is warning its members to be on alert for scams that continue to target utility consumers. Scam artists, often posing as CEMC employees, are using various methods to approach individuals and businesses demanding payment on supposed past due accounts.

CEMC has been notified that members have received telephone calls asking for immediate credit/debit card payments, emails requesting credit/debit card information and phone calls asking that members make cash payments to employees who are being sent to their home.

Please note that CEMC does not call members demanding payment, either over the phone or in person, nor does CEMC send emails asking for credit card information.

Members who have doubts about the legitimacy of a phone call or email should contact CEMC directly at 1-800-987-2362, even if it appears the call or email is coming from CEMC.





News & Events

Tennessee Magazine

Online edition of The Tennessee Magazine which is the official publication of the electric cooperatives of Tennessee.

Archive of the CEMC section (Past five years)

Youth Programs

Find out how CEMC is helping to build the next generation for our communities!

Member Handbook

Find specific information about our services, payment options, office locations, and other useful information in this printable version of our Member Handbook.